Operations Manager Controls

Daily Operations Oversight

Morning Responsibilities

• Review daily delivery schedule
• Verify correct units, addresses, contacts, special notes
• Confirm crew assignments, truck assignments, start times, load order
• Ensure all staff are present and on time
• Handle last-minute call-outs

Throughout the Day

• Monitor routes and deliveries
• Act as escalation point for late deliveries, setup issues, customer complaints, weather concerns, equipment failures
• Adjust schedules dynamically when units go down, trucks break, customers cancel, weather changes

End of Day

• Confirm all units returned, incidents reported, trucks refueled, crews clocked out correctly
• Review damage reports, missing equipment, crew performance

Staff Management & Leadership

• Assist with hiring and training
• Conduct ride-alongs and field evaluations
• Enforce SOP compliance
• Issue corrective action when needed
• Recognize strong performers

Safety & Risk Management

• Enforce anchoring, electrical, and weather rules
• Monitor wind and storm conditions
• Make shutdown decisions when safety is compromised
• Ensure incident reports and photos are completed