SOP 4.1 Critical

Multi-Role Structure

Applies to: Operations Manager Warehouse Manager Lead Driver
1 min read Updated February 6, 2026

Multi-Role Leadership

Bounce USA operates with a multi-role leadership structure, especially during peak season or staffing shortages.

Approved Multi-Role Authority

  • Operations Manager MAY act as: Lead Driver, Driver
  • Warehouse Manager MAY act as: Lead Driver, Driver

When performing a field role, the individual is fully bound by the SOPs of that role. The title you hold does not override the SOP of the role you are performing at that moment.