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SOP 5.5 Non-Negotiable

Equipment Movement Rules

Applies to: Customer Service Staff Driver Lead Driver
💬 Customer Service & Sales
1 min read Updated February 6, 2026
  • Only Bounce USA staff may move or adjust inflatables
  • Unauthorized movement results in immediate shutdown
  • No exceptions
← Previous 5.4 — Delivery & Setup Expectations Next → 5.6 — Weather, Cancellation & Refund Policy

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Customer Service & Sales
  • 5.1 Core Customer Service Standards
  • 5.2 Quote-First Policy
  • 5.3 Pricing & Discount Authority
  • 5.4 Delivery & Setup Expectations
  • 5.5 Equipment Movement Rules
  • 5.6 Weather, Cancellation & Refund Policy
  • 5.7 Day-of-Event & Post-Event
  • 5.8 Escalation Rules
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