SOP 1.2 Non-Negotiable

Core Values

Applies to: Owner Operations Manager Warehouse Manager Lead Driver Driver Helper Customer Service Staff
1 min read Updated February 6, 2026

These values are non-negotiable. Every team member is expected to embody these values at all times.

Equality & Teamwork

There are no big I’s or little U’s. Every team member plays a vital role. Success is achieved through collaboration, accountability, and mutual respect.

Family Atmosphere

Bounce USA is more than a workplace. We support one another, communicate openly, celebrate wins, and work together to overcome challenges.

Personal & Professional Growth

We are committed to helping every team member become the best version of themselves. Training, leadership development, accountability, and continuous improvement are expected.

Safety & Cleanliness

Clean, safe, and fun experiences are mandatory, not optional. Safety is treated with urgency and seriousness at all times.

Effective Communication

Clear, honest, and timely communication prevents problems. Silence, delay, or avoidance creates risk and lost trust.

Shared Goals

We are united by a single purpose: to deliver joy and create lasting memories for our community while protecting families, staff, and company assets.