🎓 Department 6
Training & Certification
Purpose
This department establishes mandatory training, certification, and competency standards for all Bounce USA staff.
Applies to:
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Standard Operating Procedures (5)
6.1
Training Philosophy & New Hire Requirements
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
→
6.2
Role-Specific Training Requirements
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
→
6.3
Certification & Sign-Off Process
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
→
6.4
Ongoing & Refresher Training
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Important
→
6.5
Training Documentation
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
→
Enforcement
Failure to follow training and certification requirements may result in:
- Retraining
- Suspension of field duties
- Corrective action
- Disciplinary action