🛡️ Department 3
Safety & Emergency
Purpose
This department establishes mandatory safety rules, emergency response procedures, and shutdown authority for all Bounce USA operations.
Applies to:
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Standard Operating Procedures (7)
3.1
Weather & Environmental Safety
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
→
3.2
Emergency Shutdown (All Units)
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
→
3.3
Injury & Medical Incident
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Absolute
→
3.4
Severe Weather & Storm
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
→
3.5
Equipment Failure
Lead Driver
Driver
Warehouse Manager
Critical
→
3.6
Unsafe Customer Behavior
Lead Driver
Driver
Critical
→
3.7
Incident Reporting & Documentation
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
→
Enforcement
Failure to follow Department 3 SOPs may result in:
- Retraining
- Corrective action
- Loss of field privileges
- Disciplinary action