🏛️ Department 1
Company Foundation
Purpose
This department establishes the identity, culture, and non-negotiable operating standards of Bounce USA. All decisions, behavior, communication, and execution across every department must align with this foundation.
Applies to:
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Standard Operating Procedures (4)
1.1
Mission Statement
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
→
1.2
Core Values
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
→
1.3
Safety First Rule
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Absolute
→
1.4
Professional Conduct Standards
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
→
Enforcement
Failure to follow the principles in this department may result in:
- Retraining
- Corrective action
- Loss of field privileges
- Disciplinary action