Day-of-Event & Post-Event
Applies to:
Customer Service Staff
Driver
Lead Driver
Day-of-Event Rules (Customer-Facing)
- Delivery driver explains all safety rules on site
- Customers may NOT plug other items into Bounce USA power
- Water use only if pre-approved
- Safety decisions are final
Post-Event Follow-Up
Timing: Next business day.
- Thank the customer
- Request review
- Request photos
- Encourage repeat bookings
Documentation Requirements
All interactions must be logged, including: date and time, channel used, quote sent and receipt confirmed, decision-maker identified, discounts applied, follow-up actions required.