SOP 3.6 Critical

Unsafe Customer Behavior

Applies to: Lead Driver Driver

🛡️ Safety & Emergency

1 min read Updated February 6, 2026

Examples

Exceeding capacity
Removing anchors
Ignoring safety rules
Plugging unauthorized items into power
Moving equipment
Aggressive or hostile behavior

Procedure

Address calmly
If behavior continues → shut down unit
Notify Operations Manager
Do not argue or negotiate

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