SOP 5.4 Important

Delivery & Setup Expectations

Applies to: Customer Service Staff Driver Lead Driver
1 min read Updated February 6, 2026

Delivery Window

  • Delivery times are sent a few days before the event
  • Delivery window is +/- 30 minutes
  • Early delivery (hours to a full day early) may occur during busy periods
  • Typical setup time is 30–40 minutes (estimate only)
  • Setup location is exactly what is listed on the invoice

Power Requirements

  • Customer must provide one dedicated 20-amp circuit per blower
  • Circuits may NOT be shared
  • Generators may be offered if customer power is insufficient
  • Customers may NOT plug other items into Bounce USA power

Water Use Policy

  • Water use must be approved in advance
  • Customer Service must confirm water use before event day
  • Delivery driver confirms water use before unloading
  • Proper tarping and hose setup required
  • No unplanned water usage is permitted