SOP 1.4 Non-Negotiable

Professional Conduct Standards

Applies to: Owner Operations Manager Warehouse Manager Lead Driver Driver Helper Customer Service Staff
1 min read Updated February 6, 2026

All Bounce USA Team Members Must

  • Communicate calmly and respectfully
  • Act professionally with customers and coworkers
  • Avoid arguments and confrontations
  • Follow SOPs without shortcuts
  • Maintain proper uniform and appearance
  • Arrive on time and prepared

Professionalism is expected at all times, on and off the job site.