SOP 4.3 Non-Negotiable

Authority Conflict Resolution

Applies to: Owner Operations Manager Warehouse Manager Lead Driver Driver Helper Customer Service Staff
👥 Roles & Responsibilities
1 min read Updated February 6, 2026

If Authority Conflicts Arise

  1. Safety SOPs take priority
  2. Field authority (Driver / Lead Driver) controls on-site decisions
  3. Operations Manager resolves operational conflicts
  4. Owner intervenes only if required