Role-Specific Training Requirements
Applies to:
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Operations Manager
- Full Master SOP Manual
- Scheduling and routing systems
- Incident response and escalation
- Weather decision authority
- Staffing and discipline procedures
- Inventory and equipment readiness
Warehouse Manager
- Inventory tracking
- Cleaning and sanitation standards
- Drying and mold prevention
- Damage identification
- Staging and load flow
- Warehouse safety and lifting
Lead Driver
- All inflatable setups (bounce houses, combos, water slides, obstacle courses, interactives)
- Tent setup and anchoring
- Electrical safety
- Anchoring and ballast rules
- Weather monitoring and shutdown
- Customer communication
- Injury and incident response
Lead Drivers must demonstrate field leadership and judgment, not just technical skill.
Driver
- Truck operation and safety
- Route execution
- Setup and teardown SOPs
- Anchoring procedures
- Power requirements
- Customer safety explanations
- Incident reporting
Drivers may not operate independently until signed off by Lead Driver and Operations Manager.
Helper
- Unloading and setup assistance
- Anchoring assistance
- Proper rolling and packing
- Cleaning procedures
- Safe lifting techniques
- Following direction exactly
Customer Service Staff
- Quote-first sales process
- Pricing and discount authority
- Fee transparency rules
- Cancellation and refund policy
- Escalation procedures
- Documentation standards