🏢 Department 8
Owner & Management Controls
Purpose
This department establishes oversight, accountability, decision authority, and control mechanisms for Bounce USA ownership and management.
Applies to:
Owner
Operations Manager
Warehouse Manager
Lead Driver
Standard Operating Procedures (6)
8.1
Ownership Authority & Management Structure
Owner
Operations Manager
Warehouse Manager
Non-Negotiable
→
8.2
Operations Manager Controls
Operations Manager
Non-Negotiable
→
8.3
Warehouse Manager Controls
Warehouse Manager
Non-Negotiable
→
8.4
Lead Driver Field Management
Lead Driver
Non-Negotiable
→
8.5
Financial & Performance Awareness
Owner
Operations Manager
Warehouse Manager
Important
→
8.6
Communication Hub
Operations Manager
Warehouse Manager
Important
→
Enforcement
Failure to follow management SOPs may result in:
- Retraining
- Corrective action
- Disciplinary action
Managers are held to a higher standard than general staff.