👥 Department 4
Roles & Responsibilities
Purpose
This department defines who is responsible for what at Bounce USA and establishes clear authority, accountability, and role boundaries.
Applies to:
Operations Manager
Warehouse Manager
Lead Driver
Owner
Driver
Helper
Customer Service Staff
Standard Operating Procedures (3)
4.1
Multi-Role Structure
Operations Manager
Warehouse Manager
Lead Driver
Critical
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4.2
Role Definitions & Responsibilities
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Important
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4.3
Authority Conflict Resolution
Owner
Operations Manager
Warehouse Manager
Lead Driver
Driver
Helper
Customer Service Staff
Non-Negotiable
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Enforcement
Failure to follow Department 4 SOPs may result in:
- Retraining
- Corrective action
- Loss of privileges
- Disciplinary action